Representative engagement template — replace with a real client write-up when you have one cleared for publication.
The scenario uses Make.com text-parser modules to extract order IDs, a router for VIP vs standard, and a formatter that renders the Trello card body in markdown. Failure paths route to a Slack channel monitored by a human.
Outcomes
- Sentiment + keyword filters route VIPs to a high-priority Slack channel
- Trello cards include parsed order ID + tracking link
- Dead-letter inbox catches unparseable emails for human review